Distribution information
Introduction
At CHNShop, we are dedicated to ensuring that our high-quality cosmetics and skincare products reach you in the most efficient and reliable manner. Below, you will find detailed information about our distribution processes, including shipping methods, delivery times, and international shipping policies.
1. Shipping Methods
Standard Shipping: Our standard shipping option is designed to be both cost-effective and reliable. Orders typically arrive within 5-7 business days after they are processed and shipped.
Express Shipping: For those who need their products sooner, we offer express shipping. Orders with express shipping typically arrive within 2-3 business days after they are processed and shipped.
Same-Day Delivery: In select locations, we offer same-day delivery for orders placed before a certain cutoff time. Please check our website for availability in your area.
2. Processing Times
All orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, including tracking information to monitor your package's progress.
3. International Shipping
Availability: CHNShop proudly ships to customers around the globe. Please note that shipping times and costs may vary based on the destination country.
Customs and Duties: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information about potential charges.
Shipping Times: International shipping times vary depending on the destination. Typically, international orders arrive within 7-14 business days. However, delays can occur due to customs processing.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website. If you have any issues with tracking your order, please contact our customer service team at support@chnshop.com.
5. Shipping Costs
Shipping costs are calculated based on the weight of the order and the shipping method selected. You can view the total shipping cost at checkout before completing your purchase.
6. Delivery Issues
Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within 48 hours of receiving your order. We will arrange for a replacement or refund as needed.
7. Returns and Exchanges
For information on returning or exchanging products, please refer to our Return Policy. We are committed to ensuring your satisfaction with every purchase.
8. Contact Us
If you have any questions or concerns about our distribution processes, please do not hesitate to contact our customer service team at support@chnshop.com. We are here to assist you with any inquiries you may have.
Thank you for choosing CHNShop. We look forward to delivering your favorite cosmetics and skincare products right to your doorstep.